Internet restored for Comcast Xfinity customers in Salinas
SALINAS, Calif. (KION) Comcast Xfinity was down, again. This time, primarily in Monterey and Santa Cruz County.
Comcast told KION there were two separate disruptions that affected customers in Salinas.
The first was due to a technology malfunction at our network center. A device needed to be replaced and that process caused all Comcast services for Salinas customers to be impacted.
While they were working on restoring the internet, a dump truck traveling near Hilltown Road and Highway 68 in Salinas hit a structure that was carrying Comcast's fiber cables.
"The fiber was cut entirely and the repair work required to fix it was extensive. Repairing fiber optic cables is an intricate and time-intensive process," a Comcast communications representative said. "We also had to be certain the area was safe before our crews could gain access."
According to a customer service representative, the internet was down from 10:37 a.m. to 7:44 p.m. on Thursday. Because the outage was under 24 hours, Xfinity did not issue a user-wide credit. However, the customer service representative said if an Xfinity customer impacted by the outage calls Comcast, they will issue a minimum $5 credit. Contact Comcast by calling (215) 286-1700 or messaging your representative through Xfinity.
This was the third day this week the internet company had experienced outages. On Tuesday, Comcast customers across the U.S. had internet connectivity problems.
Xfinity support center tweeted they were working on the issue.
Some customers are experiencing intermittent service interruptions as a result of a network issue. Our teams are actively working to bring impacted customers back online, as we continue to investigate. We apologize to those who have been affected.
— Xfinity Support (@XfinitySupport) November 9, 2021
Read more: Comcast Xfinity internet outage hits customers across the US
By 9 a.m., in a follow-up tweet, they said they had addressed the issues, however, customers continued to see problems with their internet connectivity throughout the week. There were over 1,000 reports of outages on downdetector.com from Tuesday afternoon leading into Wednesday evening.
