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PG&E working to fix intermittent power outages in Ben Lomond


Residents in Ben Lomond have been dealing with intermittent power outages and some are wondering when the outages are going to stop.

Chuck Heron tells KION his electricity has been on and off since January. With no power and no internet we caught up over the phone and he says he can't wait until things get back to normal.

"The next morning it went out and the next morning it went out.. for like four days in a row," says Heron.

Heron and other residents of Ben Lomond have been experiencing power problems all year. But over the past couple of weeks, things have gotten worse -- with power being out for up to seven hours at a time.

"I think it started last Tuesday.. was the first recent outage within the last month or so," says Heron.

PG&E says they are responsible for the outages… and they are only temporary.
To prevent places like this from burning down, PG&E is updating its system hoping to protect communities from catastrophic wildfires.

According to PG&E -- nearly one-third of the electric lines are in high fire-threat district areas and to help further reduce the wildfire risk, they say they're implementing several key safety enhancements for the duration of wildfire season, including:

  • Responding with PG&E personnel to all electric outages in high fire-threat districts within 60 minutes.
  • Implementing a setting, that will automatically turn off power faster if an object makes contact with an energized line or there is an issue with the equipment.
  • Addressing high-priority vegetation issues that may pose a safety risk and doing an aerial safety patrol on these circuits.

"We do not want to start any kind of wildfire to put our customers and communities at risk and so we are taking steps that are more extreme to more align with these really extreme conditions that we are experiencing in California right now," says PG&E Spokesperson, Tamar Sarkissian.

PG&E says they understand the frustration of residents here, but they say these outages are only planned to be temporary.

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Max Tarlton

Max Tarlton is a morning anchor at KION News Channel 5/46.


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