Liz Weston: How to complain and get results
By LIZ WESTON of NerdWallet
Delayed flights. Missing deliveries. Broken products. At any given time, you likely have a handful of reasons to reach out to a company and lodge a complaint. But if you really want your voice — and your requests for how you want the problem remedied — to be heard, you need to be strategic. There are a few simple rules: Decide how you’ll contact the business, whether by phone, social media or online chat. Provide a concise summary of your experience. Take notes, especially if you’re transferred from one agent to another. And try to keep the tone amicable.
