McDonald’s customer angry over missing ketchup attacks store manager

A McDonald’s customer who was allegedly upset about her order is accused of assaulting an employee in Santa Ana.

Police say a Hispanic woman in her 20s entered from the employee back door of the McDonald’s restaurant on the 1500 block of North Bristol around 11 p.m. on Oct. 27 and asked for ketchup.

When she was confronted by the store manager, the woman become combative and “pushed, punched, and choked” the victim, , Santa Ana Police Cpl. Anthony Bertagna said.

At one point in the surveillance video, an employee is seen handing a customer’s order through the drive-thru window as the two women tussled nearby.

The suspect pummeled the woman employee until a man “intervenes and takes the (suspect) out of there,” Bertagna said.

“Obviously, we take these things seriously,” he said. “There’s no reason an employee in our city should take a beating over ketchup — it’s
ridiculous.”

The suspect was described as a Hispanic woman with brown hair, approx. 20-25 years old, wearing a pink shirt and gray sweat pants.

Anyone with information on the incident is asked to contact Santa Ana police at (714)245-8647 or Orange County Crime Stoppers at 1-855-TIP-OCCS.