PG&E warns customers of different scams

Several PG&E customers have reported a phishing scam that uses a deceptive email that looks like it came from PG&E.

In this case, customers are asked to make a payment by clicking on a hyperlink provided in the email – a link that looks identical to PG&E’s My Energy link.

As with any emails asking for payment, customers are being told they should use caution and not click on any links in the email. Instead, PG&E said customers can safely get to their My Energy account from the official home page of pge.com.

In another scam, PG&E customers have told the company that they are receiving calls that show PG&E’s caller ID (1-800-743-5000) on their phones. Customers are told they have a past-due balance owed or that they are eligible for a federal tax refund.

PG&E is not making these calls. PG&E said it will never ask for financial information from customers over the phone so customers should treat any request like this as a scam.

PG&E’s Corporate Security Department and the proper authorities are investigating this scam.

If a customer ever doubts the validity of an incoming call from PG&E, they should hang up and call the company’s customer service number, (800) 743-5000.